“. . . we are nowhere close to realizing the full potential of technology for engagement. Many projects have a limited impact and uncertain duration. Others make government more efficient, yet not more effective at building community and drawing in residents as part of the solution.
In fact, we will only begin to realize technology’s potential when we use this kind of engagement to not just fix potholes, as useful as that is, but to bring people together to tackle the major social problems and issues of our times.”